Think about the best customer service experience you've had with a distributor. What did they do to stand out among the competition? Did they exceed your expectations by providing a better delivery timeline? Were they able to offer you a pipeline management solution to keep your project running long-term? Are they easy to work with?
All of these customer service experiences are good examples of how some distributors go above and beyond to make each customer's needs a priority. Sure, you can go online and buy parts direct from a number of large stocking sites, but those can't provide the same flexibility and support that an authorized distributor (like Edge) can.
The following is a list of what your distributor should provide, and if they're not, maybe it's time to consider looking for a distributor that can provide the most value-add to your operation!
- Engineering Support
- Enhancements & Custom Product Offerings
- Custom Integrations & Kits
- Sample Supply
- Inventory Solutions
- Shipping & Logistics
- Part Sourcing
- Convenient Online Tools
- Personalized Service, Support, & Accessibility
- Network of Leading Manufacturers
- Quality Certified (ISO)
- Diversity Supplier (WBE)